Research Series - Managing The Professional Service Firm

January 05, 2015

This post is part of a series called Managing the Professional Service Firm. Managers of professional service firms face many challenges. This series attempts…

This post is part of a series called Managing the Professional Service Firm. Managers of professional service firms face many challenges. This series attempts to provide a helpful collection of resources, concepts, and frameworks for understanding and addressing them.

Contents

The series will cover many issues, seeking to provide concise summary of the most influential work on the subject of managing the Professional Service Firm (PSF). It will be peppered lightly with some of my own observations. When appropriate, articles in this series will seek to provide practical advice and useful resources.

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Understanding the (Most Important) Challenge

Clients

  • Listening to Clients
  • Quality Work Doesn't Mean Quality Service (Highest Perceived Value)
  • Service-based Quality Assurance
  • Marketing to Existing Clients
  • How Clients Choose
  • Attracting New Clients
  • Managing the Marketing Effort
  • Customer Centric Design for the Professional Services Firm

People

  • How to Build Human Capital
  • The Motivation Crisis
  • The Importance of Scheduling
  • The Meaning of Partnership
  • Surviving the People Crisis

Management

  • How Practice Leaders Add Value
  • Fast-Track Strategy
  • How to Create a Strategy (The importance of Making Choices)
  • Continuous Improvement and A3 Thinking
  • Adaptive Process Improvement
  • Organizing Scalable Teams

Partnerships

  • Partner Performance Counseling
  • Pie-Splitting
  • Partnership Governance

Culture Matters

  • The One-Firm Firm
  • Hunters and Farmers
  • Making the Network Work
  • Creating the Collaborative Firm
  • Coordinating Industry Specialty Groups


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